Virginia American Water Company provides us with all of our account information and meter readings. For this reason, all of our account holders must also have an account with them. To start or stop service, you must please first do so with Virginia American Water Company. They can be reached at (800) 452-6863 or (703) 549-7080, Monday through Friday from 7:00 a.m. to 7:00 p.m. Or visit Virginia American Water's webpage on turning service on/off.
Frequently Asked Questions
If any of your account information (phone number, e-mail address, etc.) changes, please let us know! contact our billing department directly at (703) 549-3383 (7:30 a.m. to 5:00 p.m. Monday through Friday) or firstname.lastname@example.org. For name and/or address changes, please contact Virginia American Water Company.
We appreciate you inquiring about paperless billing. AlexRenew strongly believes that having a paperless option is important for a number of reasons, including minimizing negative impacts to our environment. We are currently working on a major upgrade to our billing system that will include the ability for our customers to opt in to paperless billing offered directly through our website, instead of having to use a third-party vendor.
AlexRenew expects to launch our upgraded customer portal in the late spring of 2020, so please check our website and social media accounts for updates around that time. In the meantime, if you have not already, please consider signing up for auto-pay. Here are the details:
To set up automatic recurring monthly payments (ACH) using a checking or savings account please go to our website (https://alexrenew.com/) and log in. [If you have not already created an online account with us you will need to set one up in order to log in.]
Then click on the orange “Schedule a Payment” link on the right hand side of the screen.
Enter your checking or savings account information and click on the “Set Recurring Payment” link on the lower right hand side of the screen.
Once you have taken these steps, you will receive an email seven days prior to your bill’s due date informing you of the dollar amount to be drafted from your account, and the draft itself will occur on the due date.
If you should need to change your auto-draft account information at a later date the steps are: log into your online account with us, cancel your existing auto-draft, and then sign back up with your updated bank account information.
When it comes to your wastewater service, you should only be charged for your indoor water use and not for warm-weather activities like washing your car or watering your lawn. If you live in a single-family residence, the maximum water use on your AlexRenew bill from March through November is capped. The cap is set at either the average monthly residential use during the previous winter period (December through February) or 4,000 gallons*, whichever is greater.
For instance, if your winter average is 5,000 gallons, when your household uses less than the 5,000 gallon cap, you are billed for your actual use. When you use more than 5,000 gallons, your wastewater treatment charge is capped at 5,000 gallons.
Multi-family dwellings, such as condominiums and apartments, typically have separate metered irrigation services and are not covered by the winter average.
Most Alexandria citizens receive two separate bills from Virginia American Water, which provides clean water to your home, and AlexRenew, which cleans your dirty water once it goes down your pipes.
The Residential Activation Fee is a non-refundable fee that covers the cost to initiate service with Alexandria Renew Enterprises. This fee is charged to all new residential accounts.
Transforming your dirty water into safe and clean water is a more complex – and as a result, costlier – process than bringing drinking water into your home. By thoroughly transforming your dirty water, we can ensure our local waterways — the source of much drinking water — are as healthy and safe as possible.
For your AlexRenew bill, please call us at (703) 549-3383 or submit your question online.
For your Virginia American Water bill, please call (703) 549-7080 or (800) 452-6863.
AlexRenew created The WATER Fund (Water Assistance That Empowers Residents) in 2016 to help neighbors in need pay their sewer bills. The fund was created to lend a hand when customers are experiencing difficulty paying their sewer bills.
Customers who need help paying their sewer bill with AlexRenew should contact Customer Service at 703-549-3383 (Monday through Friday, 7:30 a.m. to 5:00 p.m.).
AlexRenew is an advanced water resource recovery facility serving more than 300,000 people in Alexandria and parts of Fairfax County. We treat 35 million gallons of dirty water each day.
We’re actually neither. AlexRenew is a political subdivision of the Commonwealth of Virginia. We do not make profits, have shareholders or pay dividends. Instead, we provide clean and safe water, every hour of every day, at a stable rate, year after year.
In 1952, the Alexandria City Council created the Alexandria Sanitation Authority (ASA). It started operating in 1956 as a wastewater treatment facility. On Earth Day 2012, ASA became Alexandria Renew Enterprises. The name was changed because it better reflected our role reclaiming, recycling, and renewing natural resources from dirty water.
Three organizations – Virginia American Water, the City of Alexandria and AlexRenew – all play a critical role in providing, transporting and cleaning our city’s water! Virginia American Water supplies water to Alexandria homes and businesses. Once it’s used, the water goes down the drain and enters the sewer system maintained by the City of Alexandria. These pipes connect to our interceptors, which bring the water to our treatment facilities. There, we transform dirty water into clean water to be sent back to our local waterways!
Due to the topography of the land in this region, our facility sits at a low drainage point, so building a wastewater treatment facility to serve both communities made good engineering and practical sense.
Our main facility is near Old Town on Eisenhower Avenue, near the Whole Foods on Duke Street.
After being cleaned, we release sparkling, odor-free water into Hunting Creek, a south Alexandria tributary that flows into the Potomac River and ultimately the Chesapeake Bay.
Whatever goes down the drain or is flushed down the toilet makes its way to us. When the water arrives, our process removes or neutralizes:
- Large objects, like branches, trash, and rags
- Oils and grease
Nitrogen and phosphorus fuel the growth of algae blooms in our watershed. Nitrogen nourishes plant life, but starves aquatic life of oxygen. Too much nitrogen results in “dead zones,” where nothing can live.
- We use part of the cleaned water to help operate our equipment. In 2018, we used 1.5 billion gallons of reclaimed water. In the future, we will provide reclaimed water to qualified industrial customers.
- Energy is generated through gas that is produced during the water treatment process, and we use this gas to operate our facilities. Last year, 95% of the methane gas we produced was captured and reused.
- AlexRenew enriches the land by providing biosolids—a safe, natural alternative to chemical fertilizers. In 2018, we provided 5,500 tons of soil amendment to 50 Virginia farms in 18 counties.
Reclaimed water is clean, odorless, highly treated wastewater. AlexRenew produces reclaimed water through a state-of-the-art treatment process – including additional disinfection. This treatment process results in water that is useful for a variety of purposes – irrigation, air conditioning, even toilet flushing!
Customers who use reclaimed water help our environment by reducing the amount of nutrients discharged into the Chesapeake Bay watershed. In addition, customers using reclaimed water are conserving potable (drinking) water and reducing stress on our water supplies.
Reclaimed water can be used for:
- Irrigating lawns, golf courses, and most landscaping
- Washing cars and other vehicles
- Power washing and street cleaning
- Commercial air conditioning, such as cooling tower make-up water or boiler feed water
- Construction activities
- Industrial uses
Reclaimed water cannot be used for drinking, hand washing or food preparation
The Virginia Department of Environmental Quality (DEQ) regulates AlexRenew’s reclaimed water system. These regulations govern system design, water quality, how the water can be used, and permitting, among other areas.
No. Fairfax County pays AlexRenew for the water treatment services it receives, and contributes to its operating and capital expenses. In 2014, Fairfax County paid about $55 million for operating expenses, improvements and capital projects.
We get most of our funding from our customers. Those customers are the citizens and businesses of the City of Alexandria, part of Fairfax County, and a small part of Arlington County. AlexRenew does not get its funding from the federal government. We are not part of the City’s budget. In FY2018, we received almost $39.36 million from customers for the services we provided.
We’re a public entity, independent of the City government administratively and financially. That means we manage ourselves and must find our own funding. We get our authority, or power to operate, through the Virginia Water and Waste Authority Act.
Rates are set by the AlexRenew Board of Directors. This five-member citizen board calculates rate increases with an eye to sustainability of operations and rate stability for our customers based on a four point philosophy:
1. Fiscal responsibility to cover our costs of service;
2. Transparency and appropriate public notice and input;
3. Compassion through payment flexibility options;
4. Diligent planning and projections to avoid drastic increases year after year.
Yes, AlexRenew purchase orders contain terms and conditions.
In the interest of paying your invoice in a timely manner, please be advised that all invoices should be submitted only through one of the following methods:
Via US Mail to:
Alexandria Renew Enterprises
1800 Limerick St
Alexandria, VA 22314
Attn: Accounts Payable
Via E-Mail to: Invoicing@alexrenew.com
Invoices sent in any other method or to any other street or email address may cause delays in processing your invoice.
AlexRenew is helping local, small, minority and woman-owned Businesses. We know that getting information on contracting opportunities can be overwhelming, but our purchasing department is here to help you. To ensure notification of business opportunities, please register as a bidder with eVA. Additionally, please contact the purchasing department to arrange a meeting to discuss business opportunities. Also, please contact the Alexandria Small Business Development Center.
Yes, you can download our complete safety plan here.
Yes, and the guidelines can be viewed here.